Privacy Policy

Effective Date: November 1, 2024

Clayva, Inc. ("Clayva," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our analytics platform, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Services.

Information We Collect

We collect information you provide directly to us, information we collect automatically when you use our Services, and information from third-party sources.

Information You Provide to Us

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, company name, and billing information when you create an account
• Profile Information: Job title, phone number, profile picture, and other information you add to your profile
• Communications: Information you provide when you contact us for support, give feedback, or participate in surveys
• Analytics Data: Data you choose to track through our Services, including user behavior, events, and custom properties
• Payment Information: Credit card details and billing address (processed securely through our payment processor)

Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

• Usage Information: Pages viewed, features used, actions taken, and time spent on our Services
• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Location Information: Approximate location based on your IP address
• Log Information: Access times, error logs, and referral URLs
• Cookie Information: Data collected through cookies and similar tracking technologies (see our Cookie Policy)

Information from Third-Party Sources

We may receive information about you from third parties, including:

• Authentication Providers: When you sign in using Google, GitHub, or other SSO providers
• Integration Partners: Data from services you connect to Clayva (with your authorization)
• Marketing Partners: Information from our marketing and advertising partners
• Public Sources: Publicly available information from social media and professional networks

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or illegal activities
• Personalize and improve your experience
• Comply with legal obligations
• Protect the rights and safety of Clayva, our users, and others

Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who perform services on our behalf (e.g., payment processing, email delivery, hosting)
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect the rights, property, or safety of Clayva, our users, or others
• Consent: With your consent or at your direction
• Aggregated Information: Aggregated or anonymized information that cannot identify you

Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy. We consider the following factors when determining retention periods:

• The length of time we have an ongoing relationship with you
• Legal obligations requiring us to retain data
• Whether retention is advisable for our legal position
• Business requirements for analytics and performance

You can request deletion of your personal information at any time (see "Your Rights" section below).

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

GDPR Rights (EU Users)

If you are located in the European Economic Area, you have the right to:

• Access: Request a copy of your personal information
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your information to another service
• Object: Object to processing of your information
• Withdraw Consent: Withdraw consent where processing is based on consent
• Complaint: Lodge a complaint with your supervisory authority

CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know: Request information about personal information collected, used, and disclosed
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Non-Discrimination: Not be discriminated against for exercising your rights

To exercise any of these rights, please contact us at privacy@clayva.com. We will respond to your request within 30 days.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings and other tools. However, disabling cookies may limit your ability to use certain features of our Services.

Children's Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@clayva.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws different from those in your country.

We implement appropriate safeguards for international data transfers, including:

• Standard contractual clauses approved by the European Commission
• Data processing agreements with our service providers
• Compliance with Privacy Shield principles (where applicable)

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice through email or our Services.

We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Data Protection Officer:
John Smith
Email: dpo@clayva.com